Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You can send the item you consider defective to:

Highlands Medical Supplies 13523 Hwy. #118, Unit #2, P.O. Box 721, Haliburton, Ontario K0M 1S0.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail (please ensure you include email address with your return), within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

We accept returns only on certain items (see list below). You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us via email at:

Returnable Items     

Electrical Devices with Manufacturer Warranty

Non-Returnable Items

Items which have come in contact with the human body are non-returnable, e.g.  bath safety, compression stockings, pillows, bracing products, foot care products, slippers, shoes etc. For these types of products, we recommend you visit the store, or view specifications on the website, before purchasing, to ensure the product will fit.